ITF

"Professionalism, consistent quality of service and wanting to understand our organisation from the outset" were the three key elements which David Bettles, Human Resources Manager for International Transport Workers' Federation highlighted regarding his relationship with Poolia.

"My relationship with Poolia is fairly recent in terms of length of time but in the last five months I have had regular interaction with the team at Poolia and we've done quite a lot of business together across Training, Finance and Office Support.

David explained how the relationship has developed and how Poolia has developed its knowledge of ITF.

"From the beginning it was clear that the all consultants I met were looking to understand what we were about and our culture. Each of my points of contact has met with me personally and has taken time probe into the precise details of the job specifications we have provided. This has meant that the quality of CVs I receive is very good and I can clearly see that they have shortlisted on our behalf. As a busy HR Manager I prefer to have strong relationships in place with a small number of agencies who I can rely upon and I've been impressed with the fact that Poolia have always done what they said they are going to do; I'm still surprised at the number of recruitment consultants that don't do this!

I've also noticed that everything that I was told about at our initial meeting regarding the way in which Poolia conducts the recruitment process, such as pre-interview meetings, has clearly happened in practice. The candidates I have met from Poolia are well prepared in terms of their knowledge of the ITF and importantly whether it is an organisation that they want to be part of. Again this demonstrates a strong knowledge of what we are looking for and effective screening by the consultants"

David sums up his feedback saying "Poolia has done well in a short period of time; they have demonstrated that they are a professional organisation and that they are committed to building long term relationships. I look forward to continuing this partnership."